Privacy Policy

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SCHEDULING APPOINTMENT

All scheduled appointments must be reserved with a valid credit card or voucher number.  Your credit card will be charged  in advance 100% of the session rate, voucher will be redeemed 24 hours prior to the scheduled time.

CANCELLATION POLICY

We respectfully request notification of at least 24 hours when canceling, rescheduling, or changing the type of appointment so that we may offer the openings to other clients and make the necessary changes to our staffing schedule. Any appointment that is not canceled, rescheduled, or changed with at least 24 hours’ notice will incur a fee equivalent to 50% of the price of the session booked, which was charged to the credit card you provided to us at the time of booking or voucher redeemed. 

GRATUITIES

It is customary to leave gratuity when receiving massage services if you’re happy with the professionalism of the service provided. Gratuity amounts are left to your discretion — though the average tip is generally around 20%, with some clients choosing to leave more for excellent service.

NEW CLIENTS INTAKE FORM

Clients  will be asked to complete a short New Client Intake Form upon arrival before your appointment. Please plan to arrive 10-15 minutes prior to your appointment so that you have ample time to complete the form and prepare for your pampering to begin.

WHEN TO ARRIVE

We ask that you arrive 10-15 minutes prior to your appointment; allowing ample time to park, check-in, complete a New Client Intake Form if this is your first visit, and transition your mind into our tranquil space, all of which will allow your treatment to start at ease and on time. It is important that you arrive on time to receive your full treatment time. We respect all of our guest’s schedules and are unable to extend your treatment time due to late arrivals.